By Alia Tarsoo
(Modern & Modest-Mauritius)
From fashion to beauty care and everything we need, we prefer shopping from the comfort of our home.
However, choosing the right platform, offering all the information that you require for a seamless shopping experience is important.
That is why, we have migrated to website shopping, so that all information that you may require when placing an order, is available at hand.
Our customers are the first and most important asset of our business. We are always delighted when a customer return back to us with a feedback on his/her recent purchase. However, we also strive to see how we can improve further as we believe that there is always room for improvement.
To leave a review on your order, log in into your account, select your order and leave feedbacks on the products you ordered. We love to hear from you.
It always feels good to interact with the human behind the brand when making a purchase. Whether to know about a size or a shade, we are always ready to help via WhatsApp or through our inbox.
Leave us a message and we will respond within 24 hours, to help you out. However, a simple request, please leave your name when you send a message so that we may know with whom we are talking to. A salaam and thank you is not too much asking as well ;)
You can find all these details on our website, in the shipping policy which is found at the footer section of our website. You must read the delivery details and delivery time carefully before placing an order. You will surely not want to get that amazing dress too late, when the event is over. So, read the delivery time according to your delivery location and consider that in mind while placing an order.
We have payment by JUICE or bank transfer. Once, you have checked out, you will receive all payment details on the check out page itself.
Our different delivery options include a home delivery service, an express delivery service and multiple pick up points across the island. Please refer to our shipping policy at the footer.
Pick up is a free service that we offer, should a client prefer to pick up their order. However, there are some rules to follow, once you have selected this option.
When you choose your pick up point on the shipping policy, you will see a small informative notice below the pick up point. Each pick up point has their own rule to follow, for example, pick up at Ebene is available at a selected time frame. If you feel you will not be able to pick up within this time frame, please refrain from choosing it. This will not only cause lateness in our delivery schedule, but also create difficulties for others as well.
Not many online services have a friendly refund/return policy when a mishap happens.
However, we strive to help you out the best we can, when you are not reasonably satisfied with a product. Our aim is to provide you satisfaction all the way.
Any item which you have ordered with us that does not meet with the information on the website are exchangeable / refundable, excluding sales items.
You can write to us at email@example.com, with a small video or clear photos of the item and its defect, and we will get back to you within 24 hours.
And finally, we encourage website shopping as this keep us updated on your order list and thus qualify you for special promos and discounts reserved for our faithful clients only.
Stay tunned, we will see you soon on our newly improved website :D